After reading on your site I had the urge to also write something small to you.
I live in Spijkenisse, Zuid-Holland, we have a AH at the shopping centre called “’t Plateau” it’s not too big but it’s convenient. A couple of year ago, like 5 if I remember correctly the management changed from a franchise to a Ahold (AH’s holding) owned store. Since then the quality of the store started to deteriorate…
At the moment me and my friends call this AH, Albert Heijn Russia, because I really feel like I landed in communistic Soviet Union when I walk in to that store. When there’s something in the shelves it’s only on or 2 items and overtime less and less different products are available at the store.
The fresh bread is gone somewhere early in the afternoon and for something fresh on your sandwich you have to get it sliced fresh at the counter because for example the roast beef is brown instead of red. Also basic stuff from major brands simply isn’t there, the cola is almost always gone, the good brands pizza are never stocked and products of major brands they carried in the past are disappearing without a trace. Last summer they didn’t have Ice thee in stock for over a month and even after complaining they didn’t order extra or anything. The veggies or any fresh stuff looks dead before it arrives there so I will never buy that again…
What did I do about it, I talked to the staff, I talked to the management and to AH customer service, they all promised me that it will be better but I don’t think that will happen and I always feel like a dick when complaining.
Nowadays, when I want to do big/weekend shopping I drive to a Jumbo like 20 minutes away instead of the AH only a minute away.
Best of luck