Posts Tagged ‘Albert Heijn

10
Feb
10

AH in The Hague (post from a reader)

It’s the same story here in The Hague.

AH is far too dominant. You have to travel to another part of the city in order to find an alternative. Now if AH had a wide selection of products and good customer service, that wouldn’t be such a problem. But as it is, it’s simply terrible. The personnel is rude and incompetent, the floors on the produce section are dirty and present a serious risk of slipping, primarily they sell their own brand, which is of poor quality, but is packaged to look almost exactly alike the A-brand products… which are usually sold out. Unilever even sued them for trademark violations, but inexplicably lost the case on 9 of the 11 counts, although the judge did rule that AH acted on the very edge of what is permissible. And that perfectly sums up AH. Their way of doing business borders on illegality and immorality.

Personally I avoid them whenever I can. I do make the effort to travel for miles to reach an alternative. But for a lot of people that’s simply not an option. A few years ago it was actually better, when we had the Konmar as an alternative. Of course when they closed up shop, it was AH that took over their stores. A move that should never have been approved by the competition authority, but alas in their ‘investigation’ they considered the likes of Lidl and Aldi as viable alternatives to AH. I would assume they also consider an apple to be a viable alternative to an orange. AH apples and oranges of course. 😉

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10
Feb
10

Some AH photos from a reader

Some shots I took in my local Appie a while back. Sent the whole batch to Ahold HQ. Their anwser: please contact your local shop manager.

10
Feb
10

AH Rotterdam Zuidplein

09
Feb
10

Today I went to a new AH store…

Bread anyone??

Here’s where the roastbeef should have been…

I wanted to buy some tuna for my pasta, but nope not today.

This is for real!! This is what i saw in the butter counter. 

And the usual unpacking process, forcing customers to navigate around the store. 

09
Feb
10

AH in Spijkenisse (post from a reader)

Hey,

After reading on your site I had the urge to also write something small to you.

I live in Spijkenisse, Zuid-Holland, we have a AH at the shopping centre called “’t Plateau” it’s not too big but it’s convenient. A couple of year ago, like 5 if I remember correctly the management changed from a franchise to a Ahold (AH’s holding) owned store. Since then the quality of the store started to deteriorate…

At the moment me and my friends call this AH, Albert Heijn Russia, because I really feel like I landed in communistic Soviet Union when I walk in to that store. When there’s something in the shelves it’s only on or 2 items and overtime less and less different products are available at the store.

The fresh bread is gone somewhere early in the afternoon and for something fresh on your sandwich you have to get it sliced fresh at the counter because for example the roast beef is brown instead of red. Also basic stuff from major brands simply isn’t there, the cola is almost always gone, the good brands pizza are never stocked and products of major brands they carried in the past are disappearing without a trace. Last summer they didn’t have Ice thee in stock for over a month and even after complaining they didn’t order extra or anything. The veggies or any fresh stuff looks dead before it arrives there so I will never buy that again…

What did I do about it, I talked to the staff, I talked to the management and to AH customer service, they all promised me that it will be better but I don’t think that will happen and I always feel like a dick when complaining.

Nowadays, when I want to do big/weekend shopping I drive to a Jumbo like 20 minutes away instead of the AH only a minute away.

Best of luck

09
Feb
10

Not only in Amsterdam…

it is indeed true that the meat from AH tastes like it has been killed too long ago and kept in a warm moist enviroment just to make it taste even worse….

i don’t live in Amsterdam but we have the same problems with AH.

i can’t choose to go to another store because there isn’t any other store near my home. i work all day so i can’t go shopping before 18:00 and i can NEVER get any bread…. and when they do have bread it’s disgusting leftovers that no sensible person ever would buy…. if i want to return empty bottles they don’t have a machine but i have to press a bell and wait for hours until someone comes and counts my bottles…. how crappy is that!!!!

when you look at the scale were you need to weigh the vegetables… wow… now that is disgusting!!! that thing is over a 100 years old and has never been cleaned… so when you pick out some veggies and weigh them. why not whipe your ass with them too. they can’t get any more rancid…

for me it makes no difference that i put the vegetables in a bag. that thing is so filthy the vegetables are uneatable to me when they even come near that scale.

i hate AH

09
Feb
10

Here’s a AH story from a fellow reader

hello I H AH!

since your blog is in english, i’ll reply in english.

well, what can I say… I hate them too, but as often there is no choice, I do shop there.

over the years I’ve had a fair share of arguments with “supermarket managers” about:

-dirty shelves, floors etc.
-products not being available
-uneadible products – just too grose to eat (minced meat is a good example)

but the worst of all is this:

when I go and do my groceries after work, around 17.00, THERE IS NO MORE BREAD!!!!!!!!!!!!!
WFT?!?!?!

a supermarket is supposed to have bread – ALWAYS –

they’re open for another 3 hours, and have run out of bread!!!

I really cannot stand that. So last time I went to see the supermarket manager, gave him my basket full of stuff and told him that AGAIN there is no bread, I will now go and get my groceries some place else. Asshole.

Anway. I must say that there is a BIG difference in AH stores in “the west” and in small towns.
I live in “the middle-east” of the Netherlands and stores there are A LOT cleaner, staff are MUCH friendlier.
But I work in Amsterdam and shop there regularly and so I know exactly what you mean.

Keep up the good work with your blog!

Rgds

w3ssen

PS – have I mentioned their meats, especialy the MINCED MEAT is absolutely DISGUSTING! I always buy my meat some place else!!!